In this policy, we lay out:
We promise we never sell your data: never have, never will.
Our guiding principle is to collect only what we need. Here’s what that means in practice:
When you sign up for administrative rights, we ask for identifying information such as your name, email address. That’s so we can personalize your new account, and send you essential information.
We’ll never sell your personal information to third parties, and we won’t use your name in marketing statements without your permission either.
We use third-party CAPTCHA services across our applications to mitigate brute force logins and as a means of spam protection. We have a legitimate interest in protecting our apps and the broader Internet community from credential stuffing attacks and spam. When you log into your Company accounts, the CAPTCHA service evaluates various information (e.g., IP address, how long the visitor has been on the app, mouse movements) to try to detect if the activity is from an automated program instead of a human. We retain these data via our subprocessor indefinitely for use in spam mitigation.
We do not run any ads from third-party platforms.
We do not use third-party cookies or send any information to third-parties.
We use persistent first-party cookies to store certain preferences and make it possible for you to use our applications.
A cookie is a piece of text stored by your browser. It may help remember login information and site preferences. It might also collect information such as your browser type, operating system, web pages visited, duration of visit, content viewed, and other click-stream data. You can adjust cookie retention settings and accept or block individual cookies in your browser settings, although our apps won’t work and other aspects of our service may not function properly if you turn cookies off.
When you email Company with a question or to ask for help, we keep that correspondence, including your email address, so that we have a history of past correspondence to reference if you reach out.
We also store information you may volunteer, for example, written responses to surveys. If you agree to a customer interview, we may ask for your permission to record the conversation for future reference or use. We will only do so with your express consent.
No cookies are involved for tracking purposes, only to aid in the feedback of the website functionality, such as displaying error or success messages.
We collect information about your browsing activity for analytics and statistical purposes such as conversion rate testing and experimenting with new product designs. This includes, for example, your browser and operating system versions, your location, which web pages you visited and how long they took to load, and which website referred you to us. The web analytics we use are described further in the Advertising and Cookies section.
To help you troubleshoot or squash a software bug, with your permission. If at any point we need to access your content to help you with a support case, we will ask for your consent before proceeding.
To investigate, prevent, or take action regarding restricted uses. Accessing a customer’s account when investigating potential abuse is a measure of last resort. We want to protect the privacy and safety of both our customers and the people reporting issues to us, and we do our best to balance those responsibilities throughout the process. If we discover you are using our products for a restricted purpose, we will take action as necessary, including notifying appropriate authorities where warranted.
All data is encrypted via SSL/TLS when transmitted from our servers to your browser.
We use industry-standard security measures to protect against unauthorized access to your data. For example, we use industry-standard firewalls and security software to protect our servers.
We may update this policy as needed to comply with relevant regulations and reflect any new practices.
Adapted from the Basecamp open-source policies / CC BY 4.0
Last Updated July, 2022